Waterloo Square, St James Boulevard, Newcastle upon Tyne, NE1 4DN, United Kingdom
#19 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5067 hotel reviews
8.4Cleanliness
8.7
Comfort
8.6
Location
9.2
Facilities
8.5
Staff
9.3
Value for money
8.6
Free WiFi
8.8
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End of dialog contentReviewed: 1 June 2024
Lauren
United KingdomBreakfast was a little poor
Friendly staff, good amenities
Stayed in May 2024
Reviewed: 1 June 2024
Emilia
PolandFull day one man with a huge dog was standing next to the front door - inside the hotel. This was weird. Staff do not react so I suppose it was someone who they know. Breakfast was poor - no vegetables, no cheese, no ham. There were no option to buy a coffee in the bar (beer only).
Location is good - close to the central station. Staff is very friendly. You can leave you luggage safely if your room is not ready (before check in). Hotel is worth to stay for one night.
Stayed in May 2024
Reviewed: 1 June 2024
Karen
United KingdomAlthough we enjoyed our breakfast, we felt that the choice of both cooked and uncooked items was a little limited.
The location was perfect for us - just a few minutes walk from the coach station. The room was clean and comfortable and the breakfast was quite good.
Stayed in May 2024
Reviewed: 31 May 2024
Penelope
United KingdomThe breakfast was a good selection but the hot selection of a cooked breakfast was not hot at all. The bacon, sausage, eggs and beans were warm at best, and this was at the time that the kitchen opened. I hadn't realised that there was not an option for an evening meal. I had thought that as there was so many chairs and tables there would be food to order, but it doesn't seem to be the case.
The room was very, very clean and as I have certain disabilities a high bed was excellent, as were the toilet and sink. I did have a problem with the tv that stopped working but it was sorted immediately.
Stayed in May 2024
Reviewed: 30 May 2024
Stephen
United KingdomThought price was a bit expensive , hoped for discounted rate as I booked 6 rooms , breakfast was ok for what it was .
Staff were lovely , room was fine .
Stayed in May 2024
Reviewed: 28 May 2024
Brian
United KingdomFantastic location for those wanting to be near the main train station. Decent complimentary breakfast.
Stayed in May 2024
Reviewed: 27 May 2024
Helen
United KingdomFRIENDLY AND VERY HELPFUL STAFF / LOCATION PERFECT.
Stayed in May 2024
Reviewed: 26 May 2024
Paul
United KingdomNothing
Great Sized Room
Stayed in May 2024
Reviewed: 26 May 2024
Osborne
United KingdomParking in a separate building, right next door , but still.walk in the rain and several sets of steps plus the additional charge
Great location
Stayed in May 2024
Reviewed: 25 May 2024
Janet
United KingdomProbably the carpets could be refreshed and the breakfast could be enhanced to make it more appealing. It was very busy the morning we were there so we probably didn’t get the usual selection.
Staff very friendly and accommodating.
Stayed in May 2024
Reviewed: 24 May 2024
Peggy
United KingdomOverall the hotel was great but the beds were extremely hard and uncomfortable as were the pillows, this would be my only complaint as overall it was great value for money with exceptional staff and a great breakfast included
Great location, lovely breakfast, very clean and great staff that were friendly helpful and courteous at all times
Stayed in May 2024
Reviewed: 24 May 2024
Susan
United KingdomSome sockets in room didn’t work!
Close to Central Station. Friendly staff
Stayed in May 2024
Reviewed: 24 May 2024
Simona
FranceNothing really
Very friendly and helpful staff
Stayed in April 2024
Reviewed: 21 May 2024
Parkes
United KingdomRoom a bit dated Ceiling was dirty
Good location Friendly staff
Stayed in May 2024
Reviewed: 20 May 2024
Susan
United KingdomClose to train station Quiet comfortable clean room
Stayed in May 2024
Reviewed: 19 May 2024
Susan
United KingdomThe staff were were friendly and the room, although compact, met our needs and was clean and comfortable. The buffet breakfast was well organised and the food good, with a very cheery staff member to greet us.
Stayed in May 2024
Reviewed: 18 May 2024
Andrea
United KingdomThe staff were all very friendly, happy and helpful. Very good breakfast with hot and cold choices. The scrambled egg was lush. Great location. The room had lots of space. It was clean but basic. The bed was very clean and comfortable.
Stayed in May 2024
Reviewed: 16 May 2024
Michelle
United KingdomNothing
Clean & staff super friendly, free breakfast was great too
Stayed in April 2024
Reviewed: 15 May 2024
Rene
United KingdomThe rooms were very dark
Staff were excellent
Stayed in May 2024
Reviewed: 15 May 2024
Stirling
United KingdomAll in all everything was just what we required including a short notice change to the original booking due to the rail strike on the day we were due to travel. No problem changing the dates for our stay. Room was clean and beds suitable for my brother & I. He's 6ft plus tall & I'm not much less! Shower was a godsend!
Stayed in May 2024
Reviewed: 13 May 2024
Toby
United KingdomBreakfast could be slightly better
Comfy bed, Good shower Close to where i need it to be
Stayed in May 2024
Reviewed: 13 May 2024
Alison
United KingdomRoad was a bit noisy - would request a room on the other side
Very friendly and knowledgeable staff clean, comfortable room, great breakfast, value and location
Stayed in May 2024
Reviewed: 13 May 2024
Bethany
United KingdomNothing.
Staff were very friendly. Room was clean and the bed was super comfy. Location great - really close to the train station. Breakfast included too and they were very happy to provide veggie options. They also have a sign offering toiletry supplies if you've forgotten anything - nice touch!
Stayed in May 2024
Reviewed: 13 May 2024
Lynne
United KingdomBreakfast was terrible
Central location
Stayed in May 2024
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