Clasper Way, Swalwel, Newcastle Upon Tyne, Newcastle upon Tyne, NE16 3BE, United Kingdom
#18 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 3985 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.7
Facilities
8.5
Staff
9.1
Value for money
8.7
Free WiFi
8.6
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End of dialog contentReviewed: 8 June 2024
Helen
United KingdomTo many dog were allowed to stay
Location
Stayed in June 2024
Reviewed: 8 June 2024
Michelle
United KingdomCouldn't control temperature in room Hairdryer didn't work
Location. Staff great
Stayed in June 2024
Reviewed: 8 June 2024
Philip
United KingdomAll good. Guy originally from Liverpool on reception & helping out was superb ! nothing was too much trouble for him !
Stayed in June 2024
Reviewed: 7 June 2024
Lynn
United KingdomThe prices of the drinks and snacks
Being close to newcastle and the metro center
Stayed in June 2024
Reviewed: 7 June 2024
Lucy
United KingdomNothing
Ideal location for what we wanted Value for money Parking was free!
Stayed in June 2024
Reviewed: 6 June 2024
Abdur
United KingdomN/A
Staff were very friendly and helpful
Stayed in June 2024
Reviewed: 6 June 2024
Timothy
United KingdomPoor breakfast selection
Comfortable room.
Stayed in June 2024
Reviewed: 5 June 2024
Telford
United KingdomAllowing to spend cash and have everything using a card
Everything about hotel really nice.
Stayed in May 2024
Reviewed: 5 June 2024
Marcela
United KingdomThe heating wasn't work, room was cold.
everything was okay
Stayed in May 2024
Reviewed: 3 June 2024
James
United KingdomThe location was great for the Utilita Arena. The room was cosy, but 2 adults and a teen child were comfortable. Free child place was excellent value for money. The free breakfast was great too. Good variety for both kids and adults and vegan well looked after also. The staff were extremely friendly and welcoming.
Stayed in June 2024
Reviewed: 3 June 2024
Growcott
United KingdomNothing
Great location. Very good bar and restaurant. Great car park.
Stayed in May 2024
Reviewed: 3 June 2024
Heather
United KingdomGood parking, easy access to A1, all facilities in the room, food nearby, great breakfast selection
Stayed in May 2024
Reviewed: 2 June 2024
Reginald
United KingdomThe bed was a bit too hard and also our window was facing busy main road so we had too keep it closed which wasn't good because the room doesn't have AC and got too hot during the night
Good breakfast and good facilities ect
Stayed in June 2024
Reviewed: 2 June 2024
Tonya
United KingdomI found the decor very clinical. A few pictures decoration would of made it more appealing. I was dissapointed with my checkin/out experience as the hotel had been rated for good customer service.
Location was good for access to A1, close to large shopping centre and bus stop to Newcastle centre. Room was large, bed and pillows were really comfortable. Hot food at breakfast remained hot and option to takeaway food/ coffee cups available. Lift was appreciated and good size carpark.
Stayed in June 2024
Reviewed: 2 June 2024
Val
United KingdomKey cards didn't work first time
Friendly helpful staff
Stayed in June 2024
Reviewed: 2 June 2024
Elizabeth
AustraliaThe room was very pleasant and comfortable.
Stayed in May 2024
Reviewed: 1 June 2024
Adrian
United KingdomN/A
Hotel was very clean. The staff were fantastic and very helpful as we didn't know the area.
Stayed in June 2024
Reviewed: 1 June 2024
Chris
United KingdomThe accessibility of the room was not sufficient, the room was not adequate for a wheelchair user
Easy parking, on site facilities
Stayed in June 2024
Reviewed: 1 June 2024
Andrew
United KingdomThe bathroom wasn’t as clean as could be; There was tissue in the light fitting because the bulb was flickering, there was toothpaste behind the tap and long female hair on the screen adjacent the toilet.
Location
Stayed in May 2024
Reviewed: 1 June 2024
Cd100
United KingdomVery average breakfast, closed at 9:30am sharp which is early if on a family break at half term. Beds extremely uncomfortable and too small for two adults. Hairdryer didn't work. Shower weak.
Very friendly and helpful staff.
Stayed in May 2024
Reviewed: 29 May 2024
Terry
United KingdomOnly double beds. No air con
Buffet breakfast. Close to metro centre. Restaurants/ Pub close by.
Stayed in May 2024
Reviewed: 29 May 2024
Laura
United KingdomThe bed wasn't the bed and there was rust on the shower, breakfast wasn't much hot food variety
Staff was friendly, the room was a decent size
Stayed in May 2024
Reviewed: 29 May 2024
Katie
United KingdomNothing
Location Value for money
Stayed in May 2024
Reviewed: 28 May 2024
Danut
United KingdomReceptionist Sharon being rude and unprofessional
Clean
Stayed in May 2024
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