Always, good staff and clean comfortable rooms close to train station ,and 20 min from airport cant ask for more.

Stayed in May 2024

Crinkly duvet and pillow.

The rooms were lovely and staff were excellent

Stayed in May 2024

No residents bar

A great run hotel in a superb location who's staff were second to none.

Stayed in May 2024

Lots of little steps everywhere. Busy and noisy environment. The bed was narrow, 1.40 m only!

Beautiful old townhouse, 19th century. Lots of stairs though! Nice breakfast and good restaurant. Close to city center, but also close to lots of nightclubs and bars.

Stayed in May 2024

The bathroom was situated up a set of quite steep stairs. So every visit to the bathroom required climbing up and down each time. This was quite unnerving for an elderly couple especially at night when it was dark. It was a little disappointing to find that breakfast wasn't included in the price. It could be added if required at a cost of £15 per person if pre-booked or £17 per person for a walk-in. I would have thought at £85:50 per night breakfast would have been included. On principle we ate elsewhere.

The hotel was ideally situated for our needs being a short walk from our destination. There was a bar and restaurant within the hotel. However we used neither. The room was relatively quiet and the beds were comfortable. There appeared to be everything within the room that a visitor could need. Well stocked toiletries, tea/coffee makings, TV, hair dryer and even an iron and ironing board.

Stayed in May 2024

Room was not clean, carpets stained, dusty and little bit smelly in bathroom, had to run shower and taps for bit.

Good location.

Stayed in May 2024

More shelving around sink in bathroom if I was very pedantic.

Nicely decorated rooms. Clean. Excellent sound proofing given the very central location.

Stayed in May 2024

The teas and coffees weren't especially lovely or generous, and sound proofing with the corridor wasn't perfect. The historic building is grand and very characterful - but that's a bit lost with the decor. But these are just details.

Fantastic location on the greatest street in the city. Smooth check in and out, friendly staff, and good facilities in the room. A comfy bed and bath, warm room and a nice view too.

Stayed in May 2024

There are a few sets of steep steps to rooms and also inside our room. It was fine for us but if you have disabilities you will need to book an accessible room

Great location for the city centre and for restaurants and bars

Stayed in May 2024

Bit of a bad smell in the hotel lobby.

Comfortable bed and very clean bedroom and bathroom. Nice tv and plenty of pillows.

Stayed in May 2024

Loved the hotel staff friendly great location but was disappointed that the hotel Restaurant and the wine bar were closed for the two nights we were there 😢I booked the hotel In November last year it would have been nice of them To let me know about the work that was being done

Stayed in May 2024

Exceptionally helpful and friendly staff, as you would expect from the people of northeast England

Stayed in May 2024

There's wasn't anything I didn't like.

Check in was quick and the gentleman checking us in was excellent. Gave us directions on how to get where we needed to be that night. He went above and beyond, unfortunately I didn't get his name. Great location, comfy beds and would definitely return. Thank you.

Stayed in May 2024

Shower Lift very small

Location Room Size Staff Value for Money Comfortable Bed

Stayed in May 2024

Shower in bathroom wasn’t great and the grout could be refreshed. Television wasn’t a smart tv which isn’t terrible however we were limited as to what we could watch while in the room at night. Unable to cast to television either.

Room was clean and well presented and we were able to check in before 3pm!

Stayed in May 2024

No roof top pool ha! Nothing bad about the place at all.

Superb location, I always stay here because its nice, clean and easy to get to. All the city surrounds this hotel. Walking distance to everywhere in the city.

Stayed in May 2024

Nothing, everything was great

Great location between the quayside and the town centre. Easy walking distance of Central station too.

Stayed in May 2024

There was quite a noice from outside. Probably a airco unit. The bathroom is spacious, but personally i do not like shower fitted in the bath. In this case the showerhead was fixed to the wall which made standing under it almost impossible

It is all about location. Between te city centre and the Quayside this must be the perfect location in the city, Nice old building too. Breakfast is freshly made and good quality. Rooms are spacious with comfortable beds, small desk and a lounge chair.

Stayed in May 2024

Nothing at all.

Excellent location.Great bar and comfortable rooms. Staff were all excellent.

Stayed in May 2024

Noise from the street but not much you can do about that.

The room was amazing as was the breakfast.

Stayed in May 2024

Nothing

Very central, very comfy, looked great, breakfast was really good with a large selection on offer

Stayed in May 2024

Upon arrival, staff gave me a wrong room number so had to go downstairs again. Wifi was very choppy. Unfortunately no plugs by the bed to charge my phone.

Location is great. Rooms are very lovely.

Stayed in May 2024

Room 19 was down steep stairs Ceiling in bathroom a bit naf

Picked for location and price

Stayed in May 2024

Slightly more attention to dust!

Room was furnished to a good standard, bathroom was OK with shower over bath. Coffee/tea available. Complimentary water. The room was rather dusty and towel rail could have been cleaned better but overall we enjoyed the stay. Lots of steps up and down to the bedroom might not suit some people. Excellent breakfast choice.

Stayed in May 2024