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  5. Reviews of Holiday Inn Express Cambridge West - Cambourne, an IHG Hotel

Reviews of Holiday Inn Express Cambridge West - Cambourne, an IHG Hotel 3 stars

Back Lane, Cambridge, CB23 6LJ, United Kingdom

#5 of 37 hotels in Cambridge

Guests' Choice

Review score

Based on 2705 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    8.5

  • Facilities

    8.9

  • Staff

    9.1

  • Value for money

    8.8

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 8 June 2024

    10
    Would go back
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    All amazing

    Stayed in June 2024

  • Reviewed: 8 June 2024

    9.0
    Clean nice room quiet location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Very clean and modern room Bed was large and comfortable Free parking Friendly helpful staff We also took the pup

    Stayed in May 2024

  • Reviewed: 8 June 2024

    9.0
    Very pleasant stay.
    • Leisure trip
    • Couple
    • Standard King Room - Accessible
    • Stayed 2 nights
    • Submitted via mobile

    The room was freezing on arrival and took a few hours to get warm. A little more room next to the bed on the window side needed, as it was difficult to get into bed from that side. A small mirror over the kettle area, where the plugs are, so you can see to dry your hair.

    Clean hotel and room, good location, decent breakfast, great coffee machines, large bed, bedroom and wet room and plenty of free parking. Comfy public bar and lounge area.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    8.0
    Another pleasant stay at this hotel
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    It is getting quite expensive at this property (I stay regularly on visits to family) and I don't really understand the nightly rates. My daughter booked a room for a couple of nights as there was a gas leak at home and the Saturday night price was eye-watering. I would have thought for an empty room at the last minute the price would be lower...

    Comfy bed. Quiet room. Ample breakfast included. Parking a doddle.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    9.0
    Will be back and looking forward to it.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed a little too hard for me but was ok.

    Lovely breakfast. Staff so friendly and helpful. Lovely modern hotel. Best shower ever.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    8.0
    We were well surprised by are stay half way on our journey
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    The property was very clean

    Stayed in June 2024

  • Reviewed: 1 June 2024

    8.0
    Good except for the noisy bedroom air conditioning.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The air conditioning in the bedroom was very noisy and disturbed our sleep. We were unable to turn it off.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    9.0
    Excellent accommodation, staff friendly and happy to help.
    • Leisure trip
    • Group
    • Standard Double Room with Single Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Excellent accommodation, staff pleasant and friendly. Could do with putting blackpuding and mushrooms on your breakfast menu 👌

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    It was ok
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    You can only get one type of eggs - scrambled - it would have been nice to have the option of fried or poached

    Breakfast was not as good as it could be

    Stayed in May 2024

  • Reviewed: 29 May 2024

    10
    Thoroughly enjoyable stay, would highly recommend.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Nice location, friendly helpful staff, good sized room and a comfy bed. Also easily accessible from Cambridge which is about 20 mins away.

    Stayed in April 2024

  • Reviewed: 28 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    NADA

    Staff was very nice, good very comfy hotel, generally I am very happy and would stay again

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Excelent value for the money. Modern hotel for cheap price.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The hotel is far away from centre of Cambridge but this didn't bother us because we knew it already.

    Really clean, tidy and modern hotel. Friendly staff.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Single Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    On the second evening of my daughter's stay, she asked for 3 additional towels for her and the children. She was challenged quite unpolitely as to why 3 towels. This is not the way to be treated by staff.

    Clean and tidy. Comfortable room Adjacent to town centre Lots of free parking Free breakfast

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Very comfortable room.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    It would make my day better if the check in time is a bit earlier. I had to drive to the city for lunch and come back for check in in the afternoon. There's not much around the hotel, like resturants or places to visit.

    The hotel looks very new and the rooms are well furnished. The bed and pillow are super comfortable. The hotel is right next to the highway with big parking area, which makes it ideal if you're traveling by car. It is also only 15-20mins away from central Cambridge.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    I would definitely recommend a stay here.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast items on offer were very good. The only thing I found difficult was the sound, with so many guests taking breakfast, it was very loud! I know there was nothing to be done by the staff. I wonder if some ceiling baffles might soften this effect. I did enjoy my breakfast.

    The reception staff were welcoming and helpful. Our rooms were very clean and comfortable. The items in the rooms on arrival were all very useful, tea bags, coffee etc also very good bathroom items. The free WiFi was much appreciated. Easy parking made our arrival was a lovely surprise . All of these details made our stay very easy and restful.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    It’s really an excellent hotel and I had a happy stay
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't find anything wrong.

    It’s a great hotel in a wonderful location. The staff was amazing and very helpful. The hotel facilities were excellent and incredibly clean(250%). I would definitely recommend it to anyone who wants to stay in Cambridge. The breakfast was complimentary and offered a wide selection of freshly made food. If I go to Cambridge again, I will definitely stay at that hotel. Sorry I didn't take any pictures.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was nice and clean and the staff were lovely.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Excellent stay

    Stayed in March 2024

  • Reviewed: 25 May 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows were comfy. The helpers were nice a nd friendly.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard King Room - Accessible
    • Stayed 2 nights

    Staff were amazing, very helpful and hospitable during my stay

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    Amazing value accommodation
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nil

    Amazing value for the competitive price, hotel is located close to main route to north of UK, staff were up and above with helping in any matters, breakfast had good options. Free parking was the bonus!

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    It was just what we wanted on our way to a wedding in Cambridge
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    All ok

    We have no complaints

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Standard King Room - Accessible
    • Stayed 2 nights
    • Submitted via mobile

    There was new staff and they fail to make “wake up call” which lead me to leave late than planned

    I been using this property for my visits in Cambridge

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    comfortable affordable stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    nothing could not fault this hotel at all

    staff very friendly ...hotel spotlessly clean ....car parking.... good breakfast ...everything fine

    Stayed in May 2024

Showing 1 – 25

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