Rooms were comfortable but could do with a little TLC

Great location, lovely staff. I celebrated my 50th birthday whilst at the resort with my family and friends. Dewa and the staff went over and beyond my expectations to help me celebrate by allowing me to have a rooftop bbq party. They put up decorations, got me a cake and even flowers. It was amazing.

Stayed in June 2024

Fantastic location and awesome staff.

Stayed in May 2024

Nothing

Great location

Stayed in May 2024

Lengthy checkout, ok breakfast

Great location, very clean and comfortable rooms.

Stayed in May 2024

no complaints!

My room was very nice and my bed was very comfortable Brekky is good with some Indonesian choices as well. The staff are all very helpful and friendly and the ambience of this resort is very relaxing. The location is fabulous and the views from the rooftop pool are breathtaking, especially at sunset!

Stayed in May 2024

Bit noisy from bar nearby

Location very clean and adults pool

Stayed in May 2024

location

Stayed in May 2024

The room doors were very thin so you could hear people coming home very loudly all times of the morning.

Great value for money! New king rooms are great and nice and modern.

Stayed in May 2024

The pool area was quite slippery, hard telling a 2 year old not to run when they are excited. Think the pool area could do with a touch up but still overall really good!

The location is perfect, variety of rooms, our room was big which was perfect for my child (deluxe garden). Beds were huge and comfy, had Netflix/international channels to chill out to before bed. 2 lots of WiFi that never cut out, was really fast! Happy hours on 2-5pm which was 2 cocktails for 150idr! Breakfast was ok, fresh egg station every day with omelettes/fried/poached eggs. Enough to set you up for the day. Didn't make it too the rooftop bar as it's adults only but heard great reviews on it from the other guests in the hotel. Would defo stay here again!

Stayed in May 2024

Nothing that I didn't like

Staff where friendly

Stayed in May 2024

Fridge was not very cold. Bed was a bit hard for me. TV kept losing reception. At night, walking back to the room, there was not much light.

In the villa's where l stayed, it was nice and quiet. Both pools were very good . Very happy with the hotel food.

Stayed in May 2024

very thin walls we could hear all the neighbours and bed was very hard

rooftop pool and location

Stayed in May 2024

In February the breakfast was really good, the food was really hot, unfortunately this time the food from the Bain Marie was room temperature which was not very pleasant.

The location is great, so many restaurants and bars around. The pool is good, when it got to busy we went to the roof top pool which is great. Our room was nice, just a shame we had a terrible view.

Stayed in May 2024

The lack of staff in the dining area at dinner time. Had to go to my room to get room service as no one was serving customers in the restaurant. Other patrons were getting angry, too. The way the security treats the vendors' delivering ordered goods is appalling! Guests spend a lot of money ordering goods, and the vendors are scared to come there because of the way they are treated. It's called customer service by the vendors... the security and staff needs to be more respectful! We as guests bring a large amount of money to the economy of Indonesia. I've never had this issue at other hotels! It was a disgrace!!!!!!

Great area, though a little noisy with the YBar playing music late. The hotel was good quality and the rooms were comfortable. Staff were all excellent and super friendly to guests. Rooms were comfortable, and the shower and air-conditioning were excellent!

Stayed in May 2024

Great location right next to Y sports bar Polite and courteous staff. Clean, neat and tidy

Stayed in May 2024

Great area

Stayed in May 2024

Level 3 would prefer to stay poolside , but the rooms need to be renovated and upgrade the furniture

Stayed in May 2024

Not as I've known of.

Super friendly especially the one in the customer service his name is Made. Will definitely 😁 come back there again.

Stayed in April 2024

Location is amazing close to my favorite bars, restaurants and spas. The room was clean and the beds were comfortable, I like the options of the 2 different pools.

Stayed in March 2024

Some rooms are refurbished but overall the property is a little tired

The roof top pool is great a little run down but great for sunset drinks

Stayed in May 2024

Linen was clean but worn.

Central location, adults only rooftop bar, friend staff, clean and good value

Stayed in April 2024

The only thing i didn't like was that they do not let you eat food from outside in common areas.

Amazing staff, first time staying in a resort and we were really surprised by how much we enjoyed our time here.

Stayed in April 2024

Was a little bit old but well kept the toilet did smell a bit

It was well laid out nice pools

Stayed in April 2024

Breakfast I think I got food poisoning from it

Staff room and location

Stayed in April 2024