Very little. IF anything the breadth of food available especially if you are a fussy eater and don’t eat seafood. Perhaps the resort could have a ‘little’ facelift.

Location, location, location. The room was large, quiet although some privacy issues. The reception and Customer service staff were wonderful

Stayed in May 2024

Stunning location and amazing staff. Couldnt recommend this place highly enough. Food was amazing, everything was just perfect.

Stayed in September 2023

The location, views, cleanliness and comfort was exceptional. And the staff and service was superb

Stayed in September 2023

The restaurant “I Grusoni”: Part of the staff wasn’t friendly at all! We were 4 people and when we asked them to put 2 tables together at the front they said we cannot because the processes does not allow to have 2 tables together at the front. But then on a different night they were willing to break process when some clients ask to smoke as we were only 2 tables in the whole restaurant. My point is that they are not consistent for a 5 start hotel. It shouldn’t be about processes but about bespoke treatment to their customers. And that I didn’t experience at the hotel.

The location is fantastic! Most of the staff were really friendly and helpful. The rooms were very clean.

Stayed in September 2023

the dish of grilled food tasted not good.

free unlimited beverages and water in the mini bar. Clean pool and private beach.

Stayed in September 2023

The first part of our stay was perfect, but on the last day what I assume was a tour group arrived and the place became quite noisy and rowdy, which somewhat diminished the feeling of relaxation that the resort instigates.

Fantastic location and personnel. Two restaurants with a Michelin star as well as two more without (even if one of them is under the general supervision of one of the star chefs). The view from our very pleasant room was breathtaking.

Stayed in August 2023

Staff and services were amazing

Stayed in August 2023

It's difficult to not become picky when you are spending a lot of money somewhere and some things may never happen to those reading the reviews: - for 2 days we were there, there was a crane boat shifting huge stones for the sea wall, blocking the view and making loads of noise in front of where you sunbathe by the pool. They started quite early and I was awoken to some quite large bangs when they started working at 8am. We were not made aware of this work being undertaken, certainly not told in advance, the boat just arrived and started to do it's work. This meant for the first 3-4 days we were unable to swim in the sea like all their advertising states. Bearing in mind the resort is shut for half the year, it just felt a bit ridiculous they were doing maintenance work during their summer season. - 2 instances we were woken up (at 9am so it wasn't like we were being particularly lazy since breakfast finished at 11am and we were there to chill) by the cleaners wanting to service our room... it seemed a little early to me.

The location, food and the service from the staff is absolutely superb. You cannot fault these things, all 4 restaurants serve delicious and high quality food and the wait staffs attention to detail is excellent. The rooms are more than adequate, the minibar is complementary as well which is a nice touch.

Stayed in June 2023

The view on Lipari Island is fantastic Many restaurant amenities The staff is super friendly and helpful to organise boats to go around the Aeolian Islands

Stayed in May 2023

Nothing, everything was great

Amazing location, the staff were very nice and the room was beautiful.

Stayed in October 2022

Breakfast could be improved. You can't serve yourself and the staff informed late on the choices of eggs and crepes.

Wonderful hotel, a real treasure. We were upgraded to an amazing room with a great terrace overlooking the sea. Gorgeous views!

Stayed in September 2022

Nothing of any importance

Excellent, warm service and fantastic location.

Stayed in September 2022

Amazing hotel staff and facilities

Stayed in September 2022

the access to the sea was not very comfortable but manageable

great views and very quiet and peaceful.

Stayed in August 2022

We felt guilty about not buying bottles of wine every night. As we only drink by the glass.

The staff were amazing! super helpful and just so easy to deal with. Especially the front desk and the Spa staff!

Stayed in July 2022

This was an exceptional place to visit and stay. We had the vegetarian tasting menu one of the evenings whilst watching the sunset, which was incredible and a night I will remember forever. Each and everyone of the staff were so lovely and helpful. We would recommend this to anyone!

Stayed in July 2022

cleaners woke me up two mornings as they did lots of noise while cleaning the other room

position, staff and breakfast

Stayed in June 2022

The staff tries to help but for a 5 star hotel, they lack necessary training and experience. they served us cold fried eggs from the display first day and isaw they were doing it to others. other days we asked each time freshly cooked ones not the ones which were cooked 5 hours ago. the precut cheese pieces were the shell of the cheese that ypu shpuld not serve. and there were a lot this kind of small details.

the resort facilities are extremely beautiful

Stayed in May 2022

The SPA was slightly disappointing but the massage staff were very good. The paintwork needs some attention.

This hotel is a World leading hotel and has superb scenery. The hotel arranged our transfer car and ferry and all went very smoothly. We had a room upgrade much appreciated. The staff were all very friendly and attentive to our questions and needs. The food choices were very good and in particular the breakfast - amazing. A regular free shuttle to town 5-mins away. Lots of seating in secluded areas for relax or reading. There is a warm and cold swimming pool.

Stayed in May 2022

Outdoor area can be more private

Beautiful location , beautiful resort

Stayed in September 2021

Beds a little hard

Excellent staff and lovely setting. Great breakfasts and poolside food and drink. Fantastic vegetarian restaurant.

Stayed in September 2021

It was too short

Great settings - you could spend your holiday in your room Unforgettable stay

Stayed in July 2021

Everything was fantastic aside from the food, we booked the Michelin starred L'Arcipelago and immediatley left because the atmosphere was so dreadful (can't comment on the food as we didnt eat there!). The Grusoni restaurant was a beautiful setting but it was very average & overpriced, everywhere else in Sicily we ate vastly better food for the same price or less, you're paying for the view. My only other gripe was they charged 30% onto the bill for pool service which we literally next to the bar. 30% seemed a bit steep...

The hotel was pretty incredible, swimming pools & view are unbeatable and you have access direct into the ocean too. Rooms were lovely too.

Stayed in August 2023

1. The food in the restaurants did not have enough options/variety. The menu's were quite restricted and limited, especially if you can not eat seafood. Having to ask for special requests all the time is uncomfortable and it means we don't know if they'll be able to make what we'd like or not 2. Even though the staff were very friendly there was definitely some communication break downs between them. Quite a few times during our stay we're ask for something specific in regards to the food and it would not be done correctly. These would often be something quite simple (Like no mayonaisse on a sandwich, or eggs cooked well done) and it looks like either the waiter did not tell the chef, or the chef just made the food exactly as they always make it without looking at the request. The waiter then did not check that the food had been done as requested before bringing it out. 3. In line with the above point, often at breakfast a waiter will bring out a coffee or egg that has been specially requested and you'll see them trying to work out which table it's meant to be going to. My coffee got delivered to the wrong table once and twice it took quite a long time to get it and i'd already nearly finished my food. 4. The information given by the staff member on Day 1 needs to be more detailed and thorough, detailing all of the parts of the resort which are included and how it works. The waiter should also inform that the QR code on the menu is a completely different set of options than from what's printed in the physical menu. We were not aware of this until half way through our stay and don't often use QR codes. 5. When asking staff for information they'd always be very kind, but often didn't know the answers and need to go and speak with someone else and still then the information may be incorrect. Eg. Where can we eat steak? and they directed us to the breakfast restaurant, where as actually it was the other one.

1. Staff were very friendly and attentive 2. The Spa facilities were very nice and relaxing 3. The balcony was a great place to relax 4. The room was kept to a good level of cleaning and we were not disturbed when requested 5. The views and location was beautiful

Stayed in August 2023