Location, spa facilities

Stayed in May 2024

It is a stunning 5 star hotel! I felt so spoiled from the entrance, during my stay and right until I left the premises. The service from everyone I encountered was excellent. The concierge during my stay was attentive to all my queries and concerns which I rarely had any besides trying to figure out how to get into the pool which they helped me with immediately. The room I booked itself was stunning 10/10. Housekeeping did an amazing job throughout my stay. Room service was so welcoming and well spoken. Although I tried to help with assisting staff at times they didn't want me to lift a finger. So spoiled here I will definitely be booking again!

Stayed in June 2024

Love the le labo toiletries, especially the shampoo, soothing scent and works perfectly for me. Also highly recommend the harbor view room, is gorgeous.

Stayed in May 2024

Room TV was underwhelming no Netflix just one film channel no options needs updating for the price of room, pillows way to soft, unpleasant odour from toilet room, Due to Auckland Transport incompetence with cancelled ferries had to drive to hotel which added car valet cost. Due to Auckland Council incompetence the walkway bridge was closed which made it difficult to get to the restaurant I reserved. None of the hotels fault.

Smooth check in, great room, one of the best showers I've ever used, comfortable bed, excellent view, meals was to a high standard, comfortable surroundings, the quietest hotel ever (noise wise), attentive & polite staff, relaxing ambience, excellent pool & spa,

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

Nothing

Couldn’t fault this hotel. Great location. Luxurious room. Great views. Friendly and efficient staff. Excellent food

Stayed in May 2024

Pool area cold (couldn’t go in heated hydro area with baby)

Pool could be warmer or have electric heaters in seating area - otherwise everything was great

Stayed in May 2024

So beautiful, comfortable & such a nice environment to be in!

Stayed in May 2024

Check in staff was horrid and did not know what she was doing. Pictures of the king room with balcony on booking.com was false. I felt very cheated by this as you should abide by what you advertise. The view of the room was looking directly into a neon lit building. Check in person stated there was no other rooms available except pent suite. Afterwards checked on booking.com and king room with view was available. So she also gave false information. Not impressed with the service.

Breakfast selection was great however you could be standing for a while before someone came to seat you. Beautiful location. Hydrotherapy room was amazing.

Stayed in May 2024

This review is hidden because it doesn't meet our guidelines.

N/A

Everything was outstanding

Stayed in April 2024

Red and black Material panel in rooms is ugly but didn’t impact lovely stay

View, comfort, staff and excellent restaurants especially onemata. Cosy bar

Stayed in April 2024

Price of the valet even when you’re staying there

Quiet, great location. Room was amazing

Stayed in April 2024

Nothing

Bed so comfy and bathroom is luxurious

Stayed in March 2024

Everything was great!

Everything! The staff were very friendly and attentive, we tried both the restaurant, captain bar, and pantry and the food is incredible! Our rooms were always tended to, and I like that we have a privacy button that alerts cleaners if we're still in the room. Right next to viaduct harbor which makes walking or tourism pickups easy! Also you might get to pet Beau, the super chill black lab seeing eye dog for the hotel!

Stayed in April 2024

The bed was very soft and we traditional have firm bed, but appreciate you can't cater for all in tis situation.

Breakfast was great, plenty of variety and options for all. We enjoyed the location being close too many thongs for both day and night activities. We found all staff we interacted with to be very helpful and friendly.

Stayed in April 2024

Excellent location harbour side, super helpful and professional staff, clean, spacious, comfortable room.

Stayed in April 2024

Great hotel and a super friendly and helpful staff!

Stayed in March 2024

Always a pleasure staying here ! The staff never fail to impress me with their high standards of friendly customer service and hotel itself is worth every dollar staying in.

Stayed in February 2024

Breakfast on the balcony was a great location but food average

Stayed in March 2024

It was a lovely hotel with an excellent bathroom, all you need to add is some hooks for the towels.

Stayed in March 2024

Great location beautiful rooms friendly staff amazing massages

Stayed in March 2024

I got stuck in a lift for 15 minutes which was bloody claustrophobic, and there was no response from anyone after I sounded the alarm and was shouting for assistance! Finally I got the doors to open, caught another lift, and advised Reception. I didn't have another issue after that!

The Pantry was awesome...everything we tried on the Menu was great, including the Coffees, BUT a special mention must go to the Chilli Scrambled Eggs! Top notch!! We also had drinks and Tapas twice at the Captains table and that was great also!

Stayed in March 2024

Not so convenient to walk into CBD if the draw-bridge is broken

Great location on the Harbour

Stayed in March 2024