Very impressive with overall experience. The only thing that I’m unhappy about is they didn’t post my postcards. I paid 30 soles to the reception before I left and was told they will WhatsApp me as soon as they mailed it. It has been 3 weeks, messaged them, read but no response.

Modern and nicely decorated hotel with walkable distance to main square. Room is clean and big. Friendly staff and flexible service. In particular, they provided us with packed breakfast when we need to leave early.

Stayed in May 2024

I liked everything about this location

Location

Stayed in May 2024

Nothing

Well functional and modern decoration room, fast internet and complimentary tea and snacks in the room. Also very good service that they can do a lot of things I asked for.

Stayed in April 2024

Nil

Helpful staff, great location makes for an enjoyable holiday

Stayed in April 2024

Best hospitality

Stayed in March 2024

Poor WiFi in room, although this was probably due to us having the end of the collidor upper floor room, which was particularly lovely with its high vaulted ceiling. Single use, single portion plastic for butter and jams at breakfast. Hotels are crazy to use these as the alternative would save cost and create a better impression.

Good hotel, great position, nice staff. Spacious, well-appointed room, good shower and bathroom. Good breakfast

Stayed in February 2024

Staff (Jimmi) was extremely helpful in storing and returning forgotten items after check out. Hotel is straight opposite one of the few rental car agencies. Very convenient.

Stayed in January 2024

Nothing

The room had an amazing view overlooking the river. The hotel was very close to the train station so we were able to walk there easily from the train station and back . The hotel happily stored our luggage until our rooms were ready. Breakfast had a great variety and the view overlooked the river.

Stayed in January 2024

Breakfast was not always the best e.g. on some days the hot water for drinks was cold, as were some of the hot items. The dogs at night were also a bit noisy.

Great staff. Spacious room. Good location.

Stayed in December 2023

Hot shower and huge comfy bed. Staff very friendly, rooms very clean. Breakfast with a good variety of food. Probably one of the best hotels we stayed in Peru, perfect to calm down after a long hike!

Stayed in November 2023

Since I am at the ground floor, and infront of my room there is a common area, so I can hear people were talking.

The location is definitely I love. The breakfast served and the fruits they have were amazing in varieties.

Stayed in October 2023

great breakfast, lots of options. powerful water pressure in the shower.

Stayed in October 2023

I wish they can refill the hot foods (when finished) more quickly. Because I noticed that after 6-7pm, the breakfast area is quieter, so there were some cases were hot foods were not being re-filled quickly enough. but breakfast is still fine! staff is lovely. just an observation :)

I booked a different hotel initially but good decision to change to Tierra Viva Saphi!! This hotel is at a quieter area but still very close to town. 5-10 mins straight walk. Buses stop at the same street, so it was very easy for me to walk to my hotel after my open tour in Cusco Staff are lovely and very helpful and attentive. They did not charge me for early check in when i arrived at 6am! There were always two bottles of water everyday - free of charge! Works well for me since i am a heavy water drinker hehe Room and bed were massive. Bathroom is so nice and clean. Very soft and comfy pillows and blankets <3 Breakfast menu is changing every day Tea is free for everyone There were also some umbrellas in the reception for everyone to use if they require

Stayed in October 2023

The hotel was very clean en the place was just awesome. Great breakfast also. And very friendly staff! Oscar helped very good with our bags (we had big backpacks so that was really great).

Stayed in October 2023

Nothing

Amazing, just amazing! Stayed about 6 nights and it was just the best hotel experience after having opposite experience in another hotel in Cusco. Thanks for everything

Stayed in September 2023

Updated Televisions and air conditioners/fans.

The Staff was outstanding! Assisted with luggage, accommodation concerns and transportation needs.

Stayed in October 2023

The staff and the concept of the hotel

The staff is really beautiful and helpful

Stayed in October 2023

N/A

Location, hotel crew was so helpful especially thanks to Oscar and Cesar

Stayed in October 2023

Nothing.

We like the facility and staff. Breakfast was also excellent. Location is also very good.

Stayed in September 2023

The laundry service was too expensive.

Super friendly staff! When we we had to leave early for activities they prepared us a breakfast bag. They even provided a separate room for a business call and we could leave our luggage at the hotel once we went for the inka trail. Good location and very comfortable rooms.

Stayed in July 2023

This property was fabulous

The grounds and the staff were all amazing

Stayed in June 2023

rooms were a bit cold

very friendly staff, clean

Stayed in June 2023

spacious and very clean

Stayed in June 2023

No air condition or heater

very friendly staffs, helpful and clean. great walking distance to the town. good value.

Stayed in November 2022