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Ligging

Lovely hotel in convenient and quiet location. Quiet. Beautiful furniture and traditional feel.

Ambiance, comfortable bed, friendly staff

Great and generous staff, fantastic service and dinner.

Spotlessly clean. Spacious room Excellent breakfast Very safe entry & car park

The hotel owner was exceptionally helpful to me after injuring myself during my pilgrims' walk. Kindness and care for guests is the hallmark of an excellent establishment. The rooms and facilities were clean and the breakfast was sufficient.

Nothing went well! Before entering reception, the cleanliness outside was an issue: dirty lights and windows, a cigarette ashtray at the front door (which was full with ash stains on the wall from where people had put out their cigarettes); the hap-hazard reception desk, which was partly a desk and partly an old LV suitcase, with a tower computer visible under the desk and age-old printer linked-up to it, plus a very 'unique' pot plant arranged precariously on the suitcase. It was hideous. So, too, was the patronising (which is difficult when someone is at least 30 years younger than you) attitude of the Receptionist, Romane, who was simply not equipped to deal with out complaint that the room was only 10 foot from a noisy road (Avenue de Champagne) and, despite highly unattractive and filthy double-glazing on the windows and on the outside (yes, outside! ... the room wasn't even *in* the Hotel) door, the room was very noisy. But, even the noise couldn't overshadow the filthiness of the establishment: there were cobwebs and dirt on the outside light and between the perimeter door and inside door; the hard-floor had/s ingrained stains from years of a dirt. When I was at pains to explain to the Receptionist what was wrong with the room, she offered to clean it for us! While we were there! She steadfastly refused to put us in another room - unless we paid a further amount on top of the £330+ I was also forced to pre-pay (we didn't had a card with us, and she wouldn't allow us into our booked room without some from of payment) even though she had a room she could have offered us. The then called her Manager, but wouldn't let me have the Manager's name, nor speak to him/her. She was absolutely out of her depth and, to top it all, rude and dismissive - it was an infuriating situation.

The hosts couldn’t do enough for us even chauffeuring us on a trip to the neighbouring vineyards and restaurants - a home from home

Concierge open 24/7 easy parking, gated parking, extremely fast check-in, and check out. Easy WiFi access. Generous check out time. The hotel is very easily accessible and perfect for travellers like me. Also, breakfast hours are very extended.

The staff were functional and correct, the Champagne on the menu was great. Breakfast and diner were both below average.