21 Piccadilly, Westminster Borough, London, W1J 0BH, United Kingdom
#393 of 1,009 hotels in London
Guests' ChoiceBased on 4683 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
9.7
Facilities
8.1
Staff
8.8
Value for money
7.7
Free WiFi
8.6
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End of dialog contentReviewed: 1 June 2024
Donald
United StatesEverything was great
Room was in back part of the building away from the bustling sounds of Piccadilly Circus
Stayed in May 2024
Reviewed: 1 June 2024
Aqibur
United KingdomWeird smell but wasn’t to impactful on our stay. Seems it may have been the ventilation?
Bed was comfy, spacious due to a room upgrade.
Stayed in May 2024
Reviewed: 31 May 2024
Sanita
United KingdomThe rooms are looking a little tired and could so with a bit of a spruce up - but apart from that, it is a busy hotel after all given its location - so you almost expect the general wear and tear to be higher
The staff at this hotel are really great. Very accommodating to our needs which we really appreciated.
Stayed in May 2024
Reviewed: 31 May 2024
A
United KingdomThe price
It was near theatres
Stayed in May 2024
Reviewed: 30 May 2024
Stephen
United KingdomNothing
Excellent hotel, fantastic service, very iconic, great location
Stayed in May 2024
Reviewed: 30 May 2024
Karl
IrelandThe room we were allocated, and I should said this was a complementary upgrade which we were most grateful for, was a little tired and dated. The furniture was all mismatched and I just felt the room itself was a little grubby.
The staff were so lovely and on arrival we received a surprise in the room including a bottle of champagne, sweet treats and a bed covered in rose petals to celebrate an anniversary. There was also a little Dilly teddy bear which was an incredibly nice touch.
Stayed in May 2024
Reviewed: 30 May 2024
Anna
AustraliaLocation, room size and helpful staff
Stayed in May 2024
Reviewed: 30 May 2024
Dave
United KingdomBreakfast is a bit pricey
Location was great for us, and a reasonable price for a nice hotel.
Stayed in May 2024
Reviewed: 28 May 2024
Yuen
Hong KongThe room was a bit dark, couldn’t find a right place to blew dry the hair either no plugs or no mirror
The staffs were helpful if my room had some problem eg noisy and get changed, handle luggages
Stayed in May 2024
Reviewed: 28 May 2024
Julie
United StatesRooms need a bit of a refresh, but large and comfy.
Location and service.
Stayed in May 2024
Reviewed: 28 May 2024
Ivan
AustraliaLocation was very central to all the appointments I had to attend.
Stayed in May 2024
Reviewed: 28 May 2024
Gary
United StatesThere was very little not to like. The carpeting could use a refresh.
Our one bedroom suite was huge with a king size bed and a separate area with two twin sized beds for the two children, living room with dining area and loft room with another table good for a laptop. It was a perfect location central to and walking distance from the major sites. The breakfast buffet was fabulous and the complimentary light snacks and beverages in the mezzanine were very nice. The service staff including Henry, Christian, Paul and Abdul were excellent.
Stayed in May 2024
Reviewed: 27 May 2024
Rory
United KingdomRooms a little shabby
Great location, good breakfast viticulture bar.
Stayed in May 2024
Reviewed: 27 May 2024
Sarah
United KingdomWe could hear the people in the room next to us
Great central location, warm friendly welcome, attentive staff, very comfortable room and beds
Stayed in May 2024
Reviewed: 27 May 2024
Joy
United StatesNo smoking area except outside on the street. The air conditioner only made the room tolerable and we were unable to open the windows.
Spacious room and bathroom. Lovely hotel. Easy to find.
Stayed in May 2024
Reviewed: 26 May 2024
Elena
RussiaLocation, price
Stayed in May 2024
Reviewed: 26 May 2024
Graham
United KingdomHotel rooms are perhaps a little tired
Excellent room, great service, good food at breakfast.
Stayed in May 2024
Reviewed: 26 May 2024
Claire
United KingdomBath needed a good clean.
All great apart from the bath.
Stayed in May 2024
Reviewed: 26 May 2024
Sachie
United KingdomI thought bath tub was in my room but shower only. Never mind. Your bathrobe was comfortable.
Staff are helpful. Massage relaxed me. Plenty of choice at Breakfast.
Stayed in May 2024
Reviewed: 25 May 2024
Jan
SwedenThanks to The Dilly for your warm welcome, fantastic surprices and great hospitality! Next time in London we know where to stay! 🥰
Stayed in May 2024
Reviewed: 25 May 2024
Michael
United KingdomThere was scaffolding outside the entrance which was on an extremely busy street, difficult for taxis to stop.
Spacious room & bathroom away from traffic noise.
Stayed in May 2024
Reviewed: 25 May 2024
Moira
New ZealandThr breakfast and the location.
Stayed in April 2024
Reviewed: 24 May 2024
Aygül
TurkeyLocation, facility, and reaction for feedback
Stayed in May 2024
Reviewed: 24 May 2024
Edwin
United StatesIt can use some refurbishment that I understand is planned for mid-2025.
The staff and location are perfect for a London Westend SoHo plays and pubs week. I appreciated the upgrade for my wife’s birthday, and we already have booked plans for a return to The Dilly for my birthday in January. The convenience of this place and the size of the rooms make for a great stay.
Stayed in May 2024
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